The Care Hub Coronavirus recruitment and interviewing guidelines - The Care Hub

The Care Hub Coronavirus recruitment and interviewing guidelines

These are The Care Hub’s Guidelines for the UK COVID-19 outbreak 2020. They take into account the latest advice from the government and the chief medical advisor, Professor Christopher Whitty on the 16th March 2020.

The document will be updated as government advice changes.

There are 2 important considerations at its core:

  1. It is vital that we do everything we can to limit the spread of the coronavirus. This is so we do not over-burden the NHS and importantly so that we protect the most vulnerable in our society.
  2. It recognises that at this moment, business should go on, but that this should be in a compliant and risk-limited way. This is so that the economy does not shrink into recession. We all have a responsible part to play in keeping UK PLC afloat at this challenging moment in our history.


Step 1 – First Stage Telephone Interviews

For The Care Hub’s current Outsourced Recruitment clients, it will be business as usual and we will continue to call, screen, shortlist and arrange interviews on your behalf. As you all know, this stage is vital and gives you the opportunity to flesh out the experience you see on candidate CVs, check key qualifications and get a feel for the candidate’s personality, motivators and suitability for the role.

Please feel free to ask if you want any help putting together an effective telephone interview for your role, as we have plenty of experience in this area.

Step 2 – Second Stage Video Interviews

Major names such as Amazon and HSBC have switched the full recruitment process to video and are proceeding to offer using this methodology.

We recommend that during the coronavirus outbreak clients switch to this method of interview and selection to limit travel and contact as per government guidance on 16th March 2020.

There are a number of Apps that make video interviews in the digital age easy. Skype, Zoom, WhatsApp or Team Manager all being fit for purpose. They are all easy to use and the links are here:

Step 3 – Final Face to Face Only if 100% Necessary

The Care Hub recommends that you run your entire recruitment process via telephone and video as this is the safest way at this moment in time.

However, we understand that recruiting care workers is all about hiring the right person with the right values and face-to-face interviews are virtually unavoidable when recruiting for front line staff. 

The bullet points below have been formulated in line with the current government advice and represent our interpretation only.

Final decisions on how to approach any face to face interviews are down to each individual candidate and client:

  • Use Steps 1 and 2 to whittle your candidate pool down to your lead candidate. This should be the person you are confident you will job offer, subject to a satisfactory face to face meeting. You are therefore limiting both contact and travel to the bare minimum
  • It may be worth holding other strong candidates in reserve, in case the face to face does not go as planned
  • On the day of the interview, it would be prudent for candidates and clients to do an honest self-appraisal in line with NHS guidelines – EG Do you (or any people you have had close and regular contact with over the last 7 days) have EITHER a high temperature OR a new, continuous cough
  • If the answer is yes you should postpone the interview. We also recommend the use of NHS 111’s online assessment for anyone with one or both of the above symptoms
  • Arrive early on interview day and ensure chairs are arranged 2m apart when conducting the interview
  • Wash hands and either provide sanitiser outside the interview room for the interviewee or politely ask them to wash hands on arrival
  • Provide tissues and a bin in the interview room for any coughs or sneezes, failing this cough or sneeze into your elbow
  • Do not shake hands at the start or the end of the meeting. We know this goes against convention and may feel awkward – but it is the right thing to do
  • Politely ask the candidate to wash their hands when they leave and do the same yourself

We hope the above helps with formulating your company recruitment policy in relation to the coronavirus outbreak.

Should you require any further information on the above information, please click here to book a call with me.

Best Regards,

Scott Sherriden

MD/Founder of The Care Hub

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